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Guest Experience Officer (Couple) Caravan Park & Motel

Willowbank Caravan Park & Motel - Willowbank, QLD

Hospitality, Travel & Tourism
Source: uWorkin


Would you like to work in a well-established business that has been in operation for more than 30 years?

Willowbank Caravan Park and Motel is conveniently located just 15 mins from Ipswich, 45 mins from Brisbane and 1 hr from the Gold Coast. We offer short and long-term sites and cabins as well as a 21-room motel. We are seeking an experienced, enthusiastic and motivated couple who are not afraid of hard work to manage the day to day operations of our 25-hectare property

You will be responsible in assisting with the Accommodation & Maintenance Manager, day to day operations, you must be confident, bright, friendly and healthy. 

To fit into this position you must be able to supervise the day to day running of a caravan park and motel. Including but not limited to; 

Duties for the successful couple will include;


  • General Front Office duties (checking customers in/ out and account management in RMS 9+) Monitor permanent rentals with a knowledge of RTA would be beneficial. 
  • Understand how to extend, cancel and shuffle bookings to guests needs, maximizing occupancy. 
  • Maintaining small kiosk which utilises RMS Touch. Be able to balance your daily takings nightly. 
  • Assist us in updating 3rd party booking sites, debtors and long-term accounts
  • Sound computer skills and previous experience with RMS (preferably both applicants) 
  • A focus on providing excellent customer service, at all times
  • A flexible attitude to work, and work hours. Late Check-ins
  • Effective problem solving and strong communication skills
  • Ability to deal with customers in a professional and friendly manner
  • Social media skills


  • Ensuring presentation of rooms and amenities is spotless, presentable and appealing from good cleaning staff control. Some cleaning of Amenities when required. 


  • Maintain the grounds, gardens, and buildings. Some cleaning of Amenities when required. Maintaining of on-site treatment plant. Must provide own hand tools.
  • It’s vital you have good knowledge of general building repairs and maintenance, to keep all the accommodation in top notch condition. 
  • A trade certificate would be highly desirable but is not essential
  • An eagerness to work with the Owners to achieve success & providing a safe environment.

 To apply for this job, you must;

  • This role is a live-in role (Thursday – Monday) for immediate start.
  • Be prepared to live on site in the accommodation provided or in your own van, 
  • Be prepared to commit to this position for the long term.
  • Be prepared to work a 5-day week with some on call duties.
  • Be confident and be able to work unsupervised.
  • Possess strong communication and computer skills.
  • Work well in a team environment.
  • First aid certificate, working with children check and police check required.

 If you enjoy working with people and believe you are the right fit for this role, please apply by sending your current resume, referees (for both applicants), and a detailed covering letter that addresses the following points;

  • Your reason for applying to this position.
  • What previous skills and experience make you the perfect candidate for this role.
  • 3 work references required inc contact details of employer.

Willowbank, QLD

Hospitality, Travel & Tourism


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