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Duty Manager

North & Central Region - Gosford, NSW

Hospitality, Travel & Tourism
Source: uWorkin


  • Permanent Full-Time Opportunity - Rostered 8 hour shift work
  • Salary Grade: Duty Manager Level 4: $91,111 + Superannuation + Annual Leave Loading
  • Based at Gosford Station

About us

NSW TrainLink is a multi-mode transport provider connecting communities across NSW. We are part of the exciting and unprecedented investment in integrated transport infrastructure and services, delivering benefits for our customers and communities as they travel across NSW as well as to Brisbane, Melbourne and Adelaide.

The opportunity

An opportunity has arisen for a Duty Manager to join the team at our Gosford Station. Reporting to the Area Customer Service Manager, you will be responsible for the day to day operation of the station. Making sure that staff and facilities, delivery of customer service, on time running, and safety of customers are managed efficiently and effectively.

The position will primarily be based at Gosford Station. However as the successful individual, you will be required to provide leadership and support to the stabling yard and precinct areas.

It is important to note that this role will work 8 hour shifts and will provide leadership to a small team of up to 8 people each shift. These shifts could potentially be: 6am - 2pm, 2pm - 10pm, 10pm - 6am as well as rostered weekend work with a similar shift pattern.

This role involves, but is not limited to:

  • Maintain customer service standards and ensures customer complaints are resolved promptly and effectively to promote a positive image of the station and NSW Trains.
  • Assist in the identification and development of strategies to improve customer service.
  • Supervise, coach and support a customer focused team on shift
  • Monitor passenger movements during programmed work and other disruptions to ensure adequate services are provided to meet customer needs.
  • Responsible for effective station operations in accordance with commercial practice to achieve NSW Trains business objectives.
  • Responsible for reporting trends and monitoring performance.
  • Identify and resolve minor maintenance issues.

About you

You are a solid communicator and capable multi-tasker with demonstrated experience working within a 24/7 operational environment, or with Train and Station Crew.

You are a proven people leader and have solid organisational skills. You are a confident decision-maker and problem solver. You will be used to working in environments where you remain calm under pressure and work collaboratively with the wider team.

You have a can do attitude and are not afraid to roll up your sleeves and help out the team when it is needed. With strong relationship skills you work collaboratively with a broad range of stakeholders. You are enthusiastic and passionate about providing the best service to our customers and it shows in everything that you do. Being flexible and able to adapt easily to changing situations or priorities will be critical to your success in this position.

Salary and benefits

The salary for this position is: DM Level 4 - $91,111 per annum plus superannuation and leave loading.

NSW Trains offers its employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance. Other benefits include:

  • Free travel on Government trains, buses and ferries
  • Flexible work practices


Joining NSW Trains, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

Don’t miss out! Apply today to register your interest.

How to apply?

To apply for this position, please submit a resume and answer the pre-screening questions set up on the application form.

Applications close: 11:59PM; Sunday 6th June 2021

The way we work is evolving, and we want to enable our people to work in ways that work for them. We’re moving from predominantly office-based work to a more flexible approach that supports working from different locations, including regionally. If you’re interested in working from a location not listed in the job ad, please get in touch with the Talent Specialist to discuss what’s possible.

Our Commitment to Diversity

Great people come from all walks of life. At Transport for NSW, we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. If you need an adjustment in the recruitment process, please call/text or email the contact person for this role.

For any enquiries, please email Dawn Grundy at DAWN.GRUNDY@TRANSPORT.NSW.GOV.AU.

Apply today to register your interest!

Find out more about NSW TrainsLink at https://www.transport.nsw.gov.au/nswtrains.