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May

Club Supervisor Full Time & Part Time - Multiple Positions Available

Pittwater RSL Club - Mona Vale, NSW

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

Pittwater is continually evolving to remain relevant and looking for opportunities to expand post COVID. Pittwater remains customer focused, and past transformations have provided specialty spaces including the Club House Hotel Precinct, incorporating the Club House Bistro, Monkey Bun, Hope Bar and Sports 365.

We are ready to further expand our operations and re-open the Glasshouse Precinct including Potters cafe. We are looking to meet with Leaders that share our vision and values and is driven to add value to our venue, team and industry.

As a Leader in our Club you set the standards and provide leadership to the front of house team, whilst providing support to the Customer Service Managers. Your front of house hospitality experience will assist you to provide leadership across all operational areas including gaming, cash control, guest services and food and beverage. Your ability to build relationships, lead and manage people and their expectations both internally and externally is key to your success and to the success of the team.

The Role Responsibilities Include But Are Not Limited To

  • Ensure sufficient staffing - source replacement/extra staff as required, make roster adjustments and account for absences
  • Provide direction to staff regarding presentation, communication and ensure customer service levels/expectations are maintained
  • Providing leadership, direction and support to the operational teams to ensure the highest levels of customer service are being delivered
  • Liaise with leadership/maintenance team regarding equipment difficulties/service
  • Provide feedback to staff on their performance, including managing performance issues and concerns
  • Build and foster highly effective working relationships with all departments regarding core priorities, upcoming events, projects and understanding overall impacts
  • Ensure adequate stock and resources are available to deliver service
  • Monitor and respond to service levels, response times, service quality and assist teams where appropriate
  • Work in conjunction with Gaming Manager to drive the Clubs Loyalty program
  • Liaise with Leadership team and Human Resources to ensure that training programs and induction/onboarding for individuals is completed as per the Clubs policy
  • Troubleshoot, problem solve and implement solutions to ensure a positive customer experience
  • Reporting issues, customer feedback and recommendations to the Customer Service Manager on duty and the greater leadership team
  • Knowledge of Microsoft Office will be highly regarded, other systems include RedeemX, ClockOn, Ebet and Task
  • Ensure thorough knowledge of NSW RSA and RCG legislation, Workplace Health and Safety, Self-Exclusion and any other government legislative requirements
To Succeed In This Role You Will Have
  • Previous experience as a team leader or supervisor in a hospitality venue
  • Exceptional communication skills and the ability to work effectively with customers and team members, you must be able to demonstrate the ability to have the “difficult conversation”
  • Demonstrated leadership skills and the confidence to work independently, resolve issues and manage high pressure situations
If you are looking for the opportunity to develop your skills, undertake training provided for succession planning and launch into a rewarding hospitality career joining our team in 2021 is the perfect start. We are always looking for great candidates to join our team and develop within an industry that we are passionate about.

Above award rates will be offered to successful applicants!

Mona Vale, NSW

Hospitality, Travel & Tourism




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