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May

Customer Service Manager

Sportspeople - Glen Waverley, VIC

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

  • You will be responsible for a dynamic team that are responsible for the smooth running of front of house operations.
  • Responsibilities include the employment, training / coaching and performance management of all Customer Service Representatives (CSR).
  • You will be hands on and is willing to show leadership by example.
  • You are an enthusiastic individual who prides themself on best practise for the business, listening to feedback from their team, possess a positive attitude and are willing to go the extra mile not only for our clients but their team as well.
  • You will be highly responsive to all issues that may arise at the front of house and are proficient in conflict resolution and proactive in problem solving.
  • Possessing a strong sales background, you will impart these techniques effectively to the CSR team.
  • You will implement and hold your team accountable for sales targets and themselves are responsible for the overall performance of their team.
  • You are proficient in money handling, processing of payments and banking and always professional in appearance and manner.
  • You will work closely with the Owner, as well as the entire management team and other staff to ensure consistency and cohesion across all teams.
  • You are passionate about educating clients on lifelong skills of swimming and water safety, whilst focusing on participation and fun.
  • You will deliver exceptional customer service along with strong sales skills and results, have and or gain an in-depth knowledge of our aquatic programs, as well as wider industry knowledge.

Glen Waverley, VIC

Hospitality, Travel & Tourism




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