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Front Office Manager

Signature Security Group - South Townsville, QLD

Hospitality, Travel & Tourism
Source: uWorkin


Unspoiled luxury paradise island resort in the Whitsundays "Daydream Island Resort" is seeking a Front Office Manager.

Your new workplace

Daydream Island is surrounded by immaculate turquoise waters, the island has recently reopened its world-class venues and facilities, including first-class accommodation, a multitude of food beverage outlets as well as major event/conference space. The island has a strong focus on marine wildlife conservation and there are outstanding career development opportunities on offer. Enjoy a truly unique lifestyle, whilst meeting new friends and exploring the island’s activities in your free time.

The Role

Reporting to the Director of Resort Operations, you will coordinate the activities of the Front Desk, Night Audit, Transport, Reservations, Retail & Tour Desk ensuring exceptional customer service at all times.

Some of things you will be doing in your new role:

  • Management of the resort front office operation
  • Ensure a truly memorable experience for all guests, making everyone feel welcome and feel valued
  • Lead, train and develop a high performing team
  • Effective communication with Housekeeping, Maintenance, Security, Transport and Tour desk to ensure a smooth and professional operation
  • Liaise with Reservations to ensure accuracy in room allocation and maximising of yield
  • Ensure staff training is conducted to a high standard
  • Operation of an effective night audit function in conjunction with the Financial Controller
  • Preparation of operational reports

Skills And Attributes

To be successful in this role, you will need the following
  • Previous Front Office Management experience within a 4 or 5 star hotel/resort;
  • A strong customer focus
  • Strong leadership skills, with the ability to engage, train and coach a team to achieve great results
  • Great attention to detail and problem-solving skills;
  • Problem solver and decision maker
What’s in it for me?
  • Genuine career and self-development opportunities
  • Generous salary
  • Represent a premier product and brand
  • Great team environment
  • Live on - Accommodation provided
If you would like to be considered for this role please apply now, using the button below. We are unable to process applications from candidates with temporary working visas or those seeking sponsorship.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Vlasta Eriksson at Vlasta@signaturestaff.com.au, quoting Ref No. VE2021FOMDDI.

South Townsville, QLD

Hospitality, Travel & Tourism


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