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Customer Service Agent

Cushman & Wakefield - Melbourne, VIC

Hospitality, Travel & Tourism
Source: uWorkin


Job Title
Customer Service Agent

Job Description Summary

We have multiple opportunities for high energy, results orientated Corporate Concierge professionals to join our team located in Melbourne CBD on a 6-month contract.

Job Description

The Cushman Wakefield Occupier Services business is growing significantly. As part of this growth we have several vacancies available for experienced Corporate Concierge/Guest Services Agents to join our client at their CBD site.

You will be the first point of contact on behalf of Cushman & Wakefield for both residents and visitors. With a focus on listening to and anticipating needs, making the interaction simple, effective and timely.

What You'll Be Doing

  • Meet and greet visitors proactively in a timely manner
  • Manage reception services to ensure a positive customer experience
  • Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.
  • Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness centre are functional and clean
  • Complete daily walk through of workspace, reporting any maintenance and cleaning issues
  • Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements
  • Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace

About You
  • Experience in a reception or front line information exchange within a corporate or hospitality environment
  • An effective telephone manner
  • Good written communication and interpersonal skills
  • A common-sense approach to problem solving
  • Time management skills and ability to multitask
  • Energetic, anticipate demands and be proactive within the scope of the role
  • Basic to intermediate Microsoft Office Suite

If you are a strong team player who has a positive outlook and can-do attitude to find solutions quickly and efficiently submit your application today using the Apply button below.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

Melbourne, VIC

Hospitality, Travel & Tourism


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