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May

Customer Service Agent

Cushman & Wakefield - Melbourne, VIC

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

Job Title
Customer Service Agent

Job Description Summary

We have multiple opportunities for high energy, results orientated Corporate Concierge professionals to join our team located in Melbourne CBD on a 6-month contract.

Job Description

The Cushman Wakefield Occupier Services business is growing significantly. As part of this growth we have several vacancies available for experienced Corporate Concierge/Guest Services Agents to join our client at their CBD site.

You will be the first point of contact on behalf of Cushman & Wakefield for both residents and visitors. With a focus on listening to and anticipating needs, making the interaction simple, effective and timely.

What You'll Be Doing

  • Meet and greet visitors proactively in a timely manner
  • Manage reception services to ensure a positive customer experience
  • Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.
  • Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness centre are functional and clean
  • Complete daily walk through of workspace, reporting any maintenance and cleaning issues
  • Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements
  • Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace

About You
  • Experience in a reception or front line information exchange within a corporate or hospitality environment
  • An effective telephone manner
  • Good written communication and interpersonal skills
  • A common-sense approach to problem solving
  • Time management skills and ability to multitask
  • Energetic, anticipate demands and be proactive within the scope of the role
  • Basic to intermediate Microsoft Office Suite

If you are a strong team player who has a positive outlook and can-do attitude to find solutions quickly and efficiently submit your application today using the Apply button below.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

Melbourne, VIC

Hospitality, Travel & Tourism




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