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May

Night Front Office All Rounder

Hilton - Sydney, NSW

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

A Night Front Office All rounder maintains the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies.

What will I be doing?

A Night Front Office All Rounder Must Perform The Following Tasks To The Highest Standards

As Night Front Office all Rounder, you will assist in maintaining the professional financial standards of the hotel as well as assiting all guests in the overnight capacity.

  • Ensure the maintenance of professional financial standards throughout the hotel
  • Undertake a review of end-of-day takings against logged reports
  • Edit all reports to ensure accuracy and full completion
  • Investigate any anomalies found between daily reports and takings
  • Answer all internal and external incoming calls to Hilton Sydney and direct them appropriately
  • Promote and sell additional hotel services and facilities to drive revenue and guest experience
  • To be totally familiar with all facilities, functions and special events in the hotel on a daily basis, assisting guests with any enquiries
  • To fully understand and be able to how to check in and out all guests, groups and tours to the hotel in an efficient and welcoming manner, ensuring an outstanding first impression and meeting all Brand Standards.
  • To be fully conversant with the hotel room types and availability, assisting guests with reservation enquiries and bookings as may be required.
  • Assist the Assistant Night Manager in emergency situations
  • Deliver amenities and items to Guest Rooms as required, e.g. rollaway beds, baby cots, flowers, balloons, ice buckets, toothbrushes, pillows etc.
What are we looking for?

Skills

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow

Night Front Office All rounders serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
  • Pride in ensuring the accuracy of work and encourages Team Members to do the same
  • Strong analytical skills
  • Computer literate, with particularly strong knowledge of MS Excel
  • Understanding of the responsibilities of other areas within the Finance Department
  • Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous experience of working in a hotel Finance Department
  • Previous experience working in Front Office or hotel outlets
  • Due to the ongoing border restrictions to enter Australia, this role is only available to applicants who currently have existing work rights to live and work in Australia.
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Sydney

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Shift

Full Availability

Job Level

Team Member

Job

Guest Services, Operations, and Front Office