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Reservations Operations Manager

Hamilton Island - Hamilton Island, QLD

Hospitality, Travel & Tourism
Source: uWorkin


Hamilton Island is the Whitsunday’s Premiere Island resort with 4 resort options, over 15 different dining and restaurant establishments, a championship golf course and a luxury Yacht Club.

Part of the Whitsundays, and in the heart of the Great Barrier Reef, Hamilton Island is one of Australia’s most spectacular and sought-after holiday destinations. On a holiday to Hamilton Island, our guests are surrounded by pristine white beaches, and a kaleidoscope of coral and marine life. Hamilton Island is a perfect base for exploring the Great Barrier Reef and world-famous Whitehaven Beach.

An opportunity is now available for an experienced Reservations Operations Manager to join our reservations team of 25 consultants at our St. Leonards offices.

These hardworking men and women are critical to the success of the resort. They are multi-tasking, organised, friendly, positive superstars with a can-do attitude that could juggle an approaching cyclone while describing a luxury villa in the next breath.

Your role as Reservations Operations Manager is to oversee the operational functions within the Reservations Department. Look to i nstigate changes to systems and procedures in order to optimise productivity, create efficiencies, reduce errors and grow sales.

You will also:

  • Ensure all procedures support the efficiencies of the Front Office and Finance operations.
  • Provide ongoing training and coaching to the reservations teams
  • Oversee the operational procedures and maintenance of systems within the Reservations Department including the property management system (SMS Host), contact centre solution (PureCloud), GDS (Galileo) and CRM (Inntopia),
  • Develop and maintain routing and IVR strategies within the Reservations contact centre solution
  • Ensure sufficient reporting and pre-arrival booking checks are in place
  • Continually liaise with Island Managers to ensure Reservations procedures are in line with the island operations
  • Liaise with Sales and Marketing with regards to upcoming campaigns and ensure all reservations procedures, SOPs and training is set up to deliver a seamless booking experience through multiple booking channels.
  • Provide support to the Revenue and Reservations Managers and assist with ad-hoc tasks when required.

Your Benefits

  • Competitive salary
  • Fantastic work culture and supportive team
  • Convenient modern offices near public transport

About you:

You will be a career hospitality professional with extensive systems experience. Through hard work and determination you have worked your way up to a supervisory or management role and are looking to take the next step in your career where you will be working with one of the most successful hospitality businesses in Australia. You love training and eagerly share your knowledge with your team. Systems and processes excite you and you enjoy developing new and more efficient ways to achieve your team goals.

You will also have:

  • A minimum of 2 years experience in a Supervisor or Team Management role within Tourism or Hospitality
  • Strong leadership skills with a focus on training
  • A commitment to customer service with a focus on sales
  • A friendly and approachable persona with good communication and interpersonal skills
  • Ability to work under pressure
  • Flexible and adaptable within an ever changing environment
  • Strong written and verbal communications skills
  • Able to work independently and without direct supervision

If you are ready to take the leap in to your next role where you will make a difference every day we would love to speak with you.

Hamilton Island is much more than a great place to work – it’s an amazing career opportunity.

Click "APPLY" now to submit your application.

For a list of other roles available go to www.hamiltonisland.com.au/careers

Hamilton Island, QLD

Hospitality, Travel & Tourism


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