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Front Office Team Leader

Accor HQ - Brisbane City, QLD

Hospitality, Travel & Tourism
Source: uWorkin


Located on the Cairns Esplanade, this property is one of the largest and busiest in Cairns, with a mixture of corporate and leisure guests. Mantra Trilogy offers a choice of rooms and larger apartments and a central location surrounded by shops and restaurants, yet still retains that laid-back tropical atmosphere that the dedicated team who work here cultivate so well.

We are looking for a guest service superstar with a talent for training others to step into the
Front Office Team Leader role.

As our next Front Office Team Leader reporting directly to the Front Office Manager, you will:

  • Assist in leading the Front Office Team to deliver an incomparable service experience
  • Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift
  • Always uphold a positive, can-do energy pertaining to guest and workplace challenges
  • Provide a structured and consistent onboarding and training experience for Front Office team members
  • Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property

What we are looking for:

  • Able to work two Night Audit shifts a week as well as day shift
  • A person who is looking to take that next step towards a managerial position
  • A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience
  • The ability to multi-task, work well under pressure, and think on your feet to resolve issues & guest complaints is essential
  • Someone with have Office Management experience in a similar role is ideal
  • A positive, enthusiastic attitude and the ability to work a flexible 7-day roster

Why work for Accor?

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

We live and breathe by our four principles:

  • People Crave Belonging
  • People Want the Real Deal
  • Every Person has a Story
  • People Hate to be Wrong

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide. Click ‘Apply’ to begin your journey!

Brisbane City, QLD

Hospitality, Travel & Tourism


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