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May

Guest Services Agent

Ventia - Watsonia, VIC

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

Company description:
Ventia Pty Ltd.
Job description: Ventia's Defence Base Services have an exciting newly created role for an energetic and friendly Guest Services Agent to join the team at Simpsons Barracks in Watsonia VIC for a full time fixed term contract.
This new position was created with the focus on increasing customer engagement and service. This role will be the point of contact for accommodation, transport booking, hospitality, sport & recreation, cleaning and Laundry & Dry-cleaning enquiries at the Member Services Hub. 
We are offering
* Flexible working hours - Sunday to Thursday roster with rotating roster between early mornings and late evenings
* A chance to make the role your own & grow with the position 
* Access & insight into Ventia's Defence business & operations

Other duties include:
* Answer phone calls and provide all appropriate information to members as required 
* Manage and greet all customers efficiently, monitor, follow through and provide all information requested with all requests
* Provide assistance to all staff as required through Member Services and the Mess dining hall’s
* Assist with all communication to members and ensure satisfaction at time of check out 

What are we looking for?
* Enthusiasm & passion to deliver exceptional customer service
* Advanced knowledge of Microsoft Suite
* Demonstrated ability to work with stakeholders of all levels & backgrounds

About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.
Diversity
We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Aboriginal and Torres Strait Islander people are encouraged to apply for this vacancy.
How to apply
To apply for this role, please click the apply button on this page.
Position Reference Number: 115078
To apply: https://broadspectrum-australia-pty-ltd.contactrh.com/jobs/12217/35535995