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Assistant Front Office Manager

Yeh's Group - Sydney, NSW

Hospitality, Travel & Tourism
Source: uWorkin


About the business

Who are we?

Yeh's Group (YEHS Hotel) is a growing Australian based independent chain with several locations in Sydney and Melbourne. We are still growing in other states and soon internationally.

YEHS Hotel Sydney Harbour Suites is a vibrant hotel centrally located in the heart of Sydney CBD. Only within walking distance to the Townhall Station, ICC Sydney, Darling Harbour and Westfield Shopping District neatly situated on Sussex Street.

We currently are looking for Part-Time/Full-Time staffs, and it is a Sydney based role.

About the role

You will be joining this 120 rooms Hotel located in the heart of Sydney CBD. You will coordinate and oversee the hotel's running in the absence of executive management, emphasising assisting the Hotel Manager with the operations of reception, monitoring hotel security and maximising profitability.

We are looking for an enthusiastic applicant who knows how to get the best out of his/her team. Someone who leads by example by setting and providing the highest levels of customer service. A team player who enjoys the hospitality industry and wants to further their career.

Please note with written or verbal advisement; we may place you in one of our other hotels in the portfolio due to internal staffing rearrangements.

Your responsibilities will include but not limited to:

  • Ensuring smooth check-in and check-out for guests promptly.
  • Effectively communicating with all departments of the hotel to ensure customer satisfaction and operational requirements are achieved.
  • Provide a high level of standards in service delivery.
  • Superb interpersonal and communication skills in both written and oral.
  • Answering calls in a professional manner
  • Attend to enquiries, including reservations and room inspection.

Managerial Tasks

  • Is the hotel representative in the absence of the Hotel Manager or Property Manager
  • Liaise with other departments in the hotel
  • Contribute proactively to the businesses KPIs and exceed targets
  • Take every opportunity to upsell the services of the hotels.
  • Maintaining compliance with OH&S regulations and ensuring compliance with policies and procedures of all staff members.
  • Answers guests enquiry, handle complaints and attend to the needs of the guests.
  • Approves and sign for allowances, rebates etc., as required by the Financial Controller.
  • Maintain and be guided by hotel policy on credit/lost and found hotel guests properties.
  • Follows up in credit check report, monitor revenue and cash flow, liaise with the Finance and Revenue Managers.
  • Managing stock of front desk stationery and minibar and all aspects of the hotel.
  • Delegating duties on shifts.
  • Fully conversant with all hotel emergency policies.
  • Checks cleanliness of lobby and public areas, lights, and front office staff in proper and orderly appearance and behaviour.
  • Checks on registration of arriving guests and ensures all information is filled.
  • Gives the instructions to the Reception regarding walk-in guests and release room blocked because of no-shows.
  • Responsible for group reservations, ensure group rate, policy and payment been effectively followed up.

Benefits and perks

What we can provide you with:

  • A relatively competitive salary
  • As a growing company, we have plenty of position to fill, and we will be looking at internal talents and internal promotions as a priority.
  • Ongoing personal development and training.
  • The ability to work interstates where possible as we have presences in Sydney and Melbourne
  • Discounted stays in the hotel portfolio throughout Australia and International locations to come.
  • A friendly team environment.

Skills and experience

The successful candidate should possess the following:

  • Outstanding customer service skills
  • Have a passion for hospitality and learning.
  • Excellent grooming and presentation skills
  • The ability to work autonomously and juggle competing tasks under pressure.
  • Previous experience in a senior/supervisory role in a hotel Front Office capacity.
  • Unlimited working rights and flexibility to work 38 hours a week, including a rotating roster that consists of the early, late, weekend and public holiday shifts.
  • Twelve months of industry experience and tertiary degree/qualification in hospitality.
  • Relevant Hospitality software skills and general computer literacy are advantageous.
  • Hold a current First Aid Certificate & RSA (Desirable but not essential)

If this sounds like something for you, please go ahead and apply below or send your cover letter and resume to careers.nsw@yehsgroup.com.au.

Please note, while we value every application, unfortunately, we cannot respond to each candidate individually. We will only contact shortlisted candidates.