3 Easy Steps

  • 1Search for courses by Study Area, Level and Location
  • 2We deliver you all the matched results
  • 3Choose one or more course providers to contact you
Industry

Distance from location (kms)

Exact 5 10 25 50 100

Posted since

All 2 Days 1 Week 2 Weeks 1 Month

Sort results by

Relevance Date

23

April

Reservations Agent

The Lancemore Group - Melbourne, VIC

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

  • Be apart of our fun, guest service focused team!
  • Join an Australian-owned group with a long history of excellence - our people make our journey, they aren't just a number
  • Curate guest experiences for iconic hotels.
  • We are currently looking for a passionate Reservations Agent for our growing portfolio of market-leading boutique hotels. 

    Based at Lancemore Hotel's Head Office in Melbourne, you will primarily support the reservation functions for the Lancemore Group Central Reservations Office ensuring all reservations are processed in a pleasant, professional, and efficient manner, providing excellent customer services at all time.

    Achieving customer satisfaction and room revenue goals while taking guests through the booking process. Assist the revenue team and the front office manager with accurate reservations' records entry and assisting in pre-arrivals guest requests. You will be reporting into our Reservations Supervisor.

    About The Role:

    • Deliver exceptional guest experiences at every part of the journey including online and phone reservations, from pre-arrival to post departure experiences. 
    • Be an ambassador for the hotels, positively representing and promoting our boutique brand over the phone, by email, phone and in person
    • Able to promote all hotel services and facilities, make reservations and recommendations on the hotels and local areas
    • Working closely with the Revenue Team and the hotels Front Office departments

     About You:

    • Success in a similar role and exposure to front office reception and reservations work
    • Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
    • An acute eye for detail and exceptional administrative skills and able to pick up systems
    • Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
    • Commitment with flexibility to work mornings, evenings, and weekends
    • Positive mindset and a can do attitude, a great person to work with, reliable, level headed, organized with previous reservations experience.

     About Us:

    Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities. 

    • Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
    • We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
    • You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
    • We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.

    If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

    Apply now!

    Follow us on Linked in

Melbourne, VIC

Hospitality, Travel & Tourism




APPLY

Shortlist Job