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Receptionist / Guest Service Agent - Casual

The Lancemore Group - Milawa, VIC

Hospitality, Travel & Tourism
Source: uWorkin


  • Be part of our fun, guest service focused team!
  • Attractive salary + benefits
  • Fresh country air, great food and wine district.
  • Lancemore Milawa is looking for friendly, experienced and well presented team members who will fit into our culture of delivering outstanding customer service. Currently we are looking for a casual position representing the front of house reception / guest service team.

    About the role:

    • Assist booking enquiries with rates, availability, packages and facilities and services we have to offer.
    • Checks guests in and out of the hotel accurately and in a professional manner.
    • Greets all guests that come into contact with Guest Relations ensuring that the guest name is used at all times.
    • Handles guest enquiries and provides information on local attractions and gives directions as required.
    • Answers all telephone calls within three rings in a professional friendly manner.
    • Informs guests of all facilities and services available in the property.
    • Sets up guest accounts accurately.
    • Reconciles cashier floats at the completion of each shift maintaining an accurate float.
    • Documents all transactions and alterations to accounts.
    • Communicate with team members on the following shift in order to ensure continuity of service.
    • Ensures special requests are actioned appropriately and timely.
    • Maintains the cleanliness and the presentation of the front desk at all times.
    • Collects payment of accounts and issues receipts accordingly.
    • Maintains team member dress and grooming standards at all times.
    • Carries out any additional duties assigned by the General Manager or Department Heads.
    • Live the Lancemore culture of striving to exceed our guests expectations at all times and having the "Yes We Can" attitude. 

    About you:

    • Passionate about delivering exceptional guest satisfaction
    • Be part of a team with exceptional employee engagement
    • Knowledge of a hotel's front office administrative duties – including the administration of reservations, cash handling and reception duties is a distinct advantage.
    • Commitment with flexibility to work mornings, evenings, weekends and public holidays
    • Proactive and positive focus with a passion for the hotel hospitality industry

    About Us:

    Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

    • Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
    • We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
    • You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
    • We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.

    If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

    Apply now!

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