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Guest Service Officer

Hyatt Regency Brisbane - Brisbane City, QLD

Hospitality, Travel & Tourism
Source: uWorkin


About Hyatt Regency Brisbane

Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax.

Hyatt Regency Brisbane opened 1 February 2021, in the iconic Queen Street Mall in Brisbane, and is home to 292 guestrooms, two food and beverage outlets; Lennons Restaurant & Bar, The Pool Terrace & Bar, a stunning outdoor 20-metre infinity pool, and 100sqm of meeting room space in the Executive Studios.

About the role

We are currently recruiting for a Part Time Guest Service Officer to join our Front Office team.

As an energizing and confident Guest Service Officer, you will join our creative and diverse Front Office Team, connecting with people and making things happen at Hyatt Regency Brisbane. A good understanding of multi-tasking and caring for our guests will ensure your day is full of exciting challenges and is never dull.

This varied and dynamic role provides a chance to develop your professional hospitality career within an international company.

Your role will include:

  • Check-in and check-out of guests
  • Cashiering
  • Answering incoming calls to the hotel
  • Coordinating and programming wake up calls
  • Assisting guests with general guest enquiries
  • Arrival report updating and room allocation
  • Handling guest feedback and resolving any complaints


  • High level of grooming and personal presentation
  • High level of both written and verbal communication
  • Flexibility to work a variety of shift s including early mornings, late nights, weekends and public holidays
  • Front Office experience in a busy five star hotels is preferred but not essential
  • Unrestricted working rights in Australia
  • Previous experience with Opera is advantageous

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at www.brisbane.regency.hyatt.com

If you are looking for a fulfilling career, please apply now.

Part-time hours: 20 per week

Job Types: Part-time, Permanent

Salary: $20.00 – $32.00 per hour


  • Employee discount


  • 10 hour shift
  • 8 hour shift
  • Afternoon shift
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift
  • Public holidays
  • Shift work
  • Weekends only

Supplementary Pay:

  • Overtime pay
  • Penalty rates

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Temperature screenings
  • Sanitising, disinfecting or cleaning procedures in place

Brisbane City, QLD

Hospitality, Travel & Tourism


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