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Guest Experience Receptionist - Full Time

The Lancemore Group - Red Hill, VIC

Hospitality, Travel & Tourism
Source: uWorkin


About the role:

Lindenderry Red Hill By Lancemore is looking for an individual who champions the guest experience at the property. Someone who takes ownership of the guest journey from booking enquiry, through pre-arrival, arrival, stay, departure and post- departure. Someone who is the first and last person the guest interacts with and who links all other departments into the guest experience. Simply, someone who makes people happy. It is quite literally the most fun job - ever!

About you:

Within a few seconds, people judge you. We thrive on that. In the theatre of hospitality we do everything possible to ensure our guests have an experience second to none. You have just 3 seconds to make a first impression every time you are in contact with a guest. To be offered a role with our amazing team, you simply need demonstrate that you are:

  • Friendly & warm
  • Helpful & knowledgeable
  • Noting too much trouble
  • Efficient

That you have knowledge of a hotel's front office administrative duties – including the administration of reservations, cash handling and reception duties is a distinct advantage, but we can train these skills if you don’t.

We provide reception services seven days a week across early and late shifts and expect you are able to be rostered as business levels demand.

About Us:

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

  • Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
  • We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
  • You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
  • We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Apply now!

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