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Guest Service Agent - Casual

The Lancemore Group - Melbourne, VIC

Hospitality, Travel & Tourism
Source: uWorkin


  • Place your stamp on our much-anticipated entry into the Melbourne boutique hotel market
  • Advance your career with us - with more hotels to come
  • Join an Australian-owned group with a long history of excellence - our people make our journey, they aren't just a number
  • Lancemore is ecstatic to be placing its stamp on one of the city's best locations: Paris end of Melbourne (tick!), heart of the theatre district (tick!), Melbourne's best bars and restaurants (tick!)....it really doesn't get much better than this. A stunning refurbishment by design house Carr is underway; a rebirth of this 113 room into the quintessential Melbourne boutique hotel - it will be the place to stay for the discerning traveller seeking a curated stay to remember. The person we are looking for will bring a certain je-ne-sais-quoi or x-factor to smash its launch in early 2020 out of the park, build a service obsessed team culture, and nail the results in its first operating year.


    You have a demonstrated track record of delivering Guest Satisfaction with a flair for luxury and boutique. You will be passionate about interacting with guests, exceeding their expectations and managing feedback along with wowing our guests with flawless service experiences at every part of their journey.

    Last, but certainly not least, you are a great person to work with, reliable, level headed, organized with a bundle of energy. You have the freedom to raise the bar through your creativity and innovative "out of the box" approach.


    • Deliver exceptional guest service at every part of the journey from reservations, arrival, departure, throughout their stay, and post departure.
    • Love the Melbourne life. Keep up to date with what’s on, where to go and what to see, and be able to personalise and take the guest experience to the next level.
    • Get a kick out of helping, problem-solving and being accountable for your workload, by taking initiative and working collaboratively.
    • Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays.


    Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

    • Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
    • We are expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
    • You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
    • We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.
    • We are constantly looking for better ways to do....well everything.

    If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

    Apply now!

    Follow us on Linked in

Melbourne, VIC

Hospitality, Travel & Tourism


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