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22

April

Executive Lounge Supervisor

Hilton Hotels & Resorts - Perth, WA

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Work Locations
:
Parmelia Hilton Perth
14 Mill Street
Perth 6000

As an Executive Lounge Supervisor you will delight our regular guests throughout their stay in the hotel by making sure that their experience is absolutely enhanced by their visits to our brand new Executive Lounge, either at breakfast, early evening or a combination of both.

What will I be doing?

You'll be responsible for the satisfaction of guests as they visit the executive lounge and be the first point of contact for their enquiries, feedback and general happiness throughout their stay. Specifically:

Deliver the highest level of service in our Executive Lounge, exceeding our guest expectations
Be the warm and welcoming face of the Executive Lounge
Handle guest enquiries promptly and efficiently
Ensure that all Guest supplies and amenities are offered and replenished - always looking to exceed expectations
Have a good knowledge of the hotel and its surroundings
Get to know our regular guests and pro-actively meet their needs

What are we looking for?

To successfully fill this role, you should potray the attitude, behaviours, skills, and values that follow:

Previous supervisory experience in a similar role
Calm, efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to listen and respond to demanding Guest needs

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the accommodation sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travellers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Schedule
: Part-time
Brand : Hilton Hotels & Resorts
Shift
: Full Availability
Job Level
: Supervisor/Team Leader
Job
: Guest Services, Operations, and Front Office