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Universal Operations Agent

Wyndham Destinations - Surfers Paradise, QLD

Hospitality, Travel & Tourism
Source: uWorkin


Full Job Description
Go Put the World on Vacation

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

Wyndham Destinations Asia Pacific is seeking a flexible, enthusiastic and customer service focused Operations Agent to join our Surfers Paradise team!


Wyndham Destinations believes in putting the world on vacation. Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world’s largest Vacation Ownership and Exchange company. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime.

You can also look forward to great company benefits including discounted resort stays across Australia, New Zealand and Fiji, contribution towards private health insurance (upon successful completion of probation), training opportunities and a fantastic working environment.

This role also boasts high earning potential for high achievers!


As the Universal Operations Agent you will greet and welcome our guests to the hotel, provide hotel facilities and services information, advise on local attractions, activities, restaurants etc ensuring our guests' holiday expectations are exceeded.

This role will see you take ownership and full responsibility for the check-in experience of Guests and Owners to the hotel. You will enhance the arrival and overall experience through superior customer service through creating positive memorable moments, with the aim of generating and booking sales appointments for the onsite sales team, to attend a face to face sales presentation which offers our guests the fantastic opportunity to live their bucket list!

Duties include but not limited to;

Welcome guests to the property and provide an exceptional check-in experience
Encourage and schedule guests to attend an onsite sales presentations during the guest's stay at the hotel
Provide the highest level of customer service, attend to guests needs and requests in a timely and efficient manner ensuring all expectations are exceeded
Meet the monthly targets, support the Company's sales and marketing programs and strategies
Display a positive, courteous and respectful attitude towards guests, the Company and team members; Support others within the team and empower each other wherever possible
Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.


To be successful in this role, you will:
Have a solid background in Hospitality, Customer Service or Sales Industries
Be a real 'people person' and genuinely enjoy getting to know people
Have a strong ability to build and develop positive relationships
Have a passion for sales and delivering exceptional customer service
Be self motivated, results orientated and use initiative
Flexible to work a 7 day week roster, including weekends, evenings and holidays

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Surfers Paradise, QLD

Hospitality, Travel & Tourism


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