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Administration Support Officer (Teleservices)

Mater Health - South Brisbane, QLD

Administration & Secretarial
Source: uWorkin


Full Job Description
Job no: 493949
Work type: Fixed Term
Location: South Brisbane
Categories: Administration

About the role

An exciting opportunity has become available for an experienced Teleservices Administration Officer to join the Mater Health Service. This a fixed-term contract till July 2022 on part-time basis (24 hours per week) working across a 24/7 roster.

The purpose of this position is to provide an efficient and effective and professional service for customers, patients and staff of the Mater Health Services through the Teleservices Centre and Reception in keeping with the Mater Philosophy.

Salary range: $26.51 - $30.77 (Mater Corporate Award Level 2) per hour plus superannuation

What you’ll be doing

In this position you will be responsible for the following:
Receive a high volume of calls and inquiries for Mater Health Services and resolve or redirect to the appropriate department / staff member / extension in a polite and professional manner
Act as receptionist for Mater Hospital Brisbane
Action all emergency codes as required and in accordance with hospital procedures.
Develop and maintain good knowledge of Mater Services, locations, personnel and information necessary to deal with inquiries customary to a forefront position
Monitor alarm systems including fire, medical gasses and security as required
Develop and maintain a good knowledge of rosters and term allocations and be able to utilise them as necessary
Carry out administrative duties as required
Participate in quality improvement activities including the development and maintenance of procedures relevant to the area and education and training activities
To contribute to and maintain an efficient, productive and positive workplace and communicate and co-operate with fellow workers to promote team work within the department
Attend/participate in regular, both singular and work team meetings to review current work practices and participate in appropriate developmental courses.

About you

As the successful candidate, you will possess the following:
Demonstrated recent experience in a similar position (hospital or health setting highly advantageous)
To be available to work shift work including overnights, weekends and public holidays in accordance with the roster
Proficient typing skills and ability to utilise multiple computer systems


A positive attitude and approach to work
A commitment to excellent service and accuracy
Mature, well presented, responsible and approachable
Demonstrated reliability, integrity and confidentiality
Demonstrated commitment to continued professional development.

Why join us?

In return for your skills, effort and enthusiastic commitment you will have the opportunity to work for an Australian leader in the field of Health, Education and Research and work with a team who make a real difference to the lives of our patients, consumers and community.

Mater provides benefits not offered in other workplaces. In addition to being part of a workplace that offers compassionate care in the spirit of the Sisters of Mercy, pioneers in the provision of healthcare to Queensland for over 100 years, you will have opportunities to increase your take-home pay with our salary packaging options, as well as have access to other employee benefits such as discounted parking, free flu shot and access to the staff-only facilities.

Advertised: 21 Apr 2021 E. Australia Standard Time
Applications close: 25 Apr 2021 E. Australia Standard Time

South Brisbane, QLD

Administration & Secretarial


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