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April

Front Office Roles

Lasseters - Alice Springs, NT

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

Full Job Description
At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title.

At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Our Front Office team delivers an exceptional customer experience to our hotel guests by showcasing an outstanding property offering options designed to enhance the stay. With 205 hotel rooms varying from standard rooms through to Premium Suites in a 24/7 environment, the Front Office department work tirelessly to ensure all services and products are at a high standard.

Due to internal movement and increased demand we are seeking a capable and experienced Front Office individuals for the following roles:

Front Office Supervisor

Duties/Responsibilities:
Confidently supervise a team of individuals in the execution of high standards through the Front Office operations
Effectively supervise all procedures relating to guest check in/check out, room assignment, inventory/stock control
Network with key stakeholders including external customers and internal departments
Produce regular reports and data analysis.

Reservations Agent

Competently manage all Reservations enquiries and bookings

Front Office Receptionist

Competently manage front office duties
Manage check in/check out procedures and process transactions
Provide information on hotel facilities and assist with guest enquiries

To succeed in any of these roles you will need:
Previous Front Office experience of at least one year
Familiarity with Hotel Operating systems
Outstanding customer service standards demonstrated at a similar role

The ideal person will be able to work varying shifts including nights and weekends, and must be available for full time hours.

If you believe you have the skills, experience and qualifications to successfully perform in this role, we would like to hear from you.

Lasseters has its own enterprise agreement which is modern and reflective of a unique workplace. We offer excellent benefits such as duty meals, fully maintained uniforms provided free of charge, various incentives and a supportive environment.

Alice Springs, NT

Hospitality, Travel & Tourism




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