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18

April

Reservations Agent

Doubletree by Hilton - Alice Springs, NT

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Work Locations
:
DoubleTree by Hilton Alice Springs
82 Barrett Drive
Alice Springs 870

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

Convert, quickly, inquiries into contracted business
Respond, positively, to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a Reservations environment
Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

What will it be like to work for Hilton?

At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years we have held our top spot as the #1 Hospitality Company in Australia as listed by the Great Places to Work institute and in 2019 Hilton ranked #3 across all industries. You can also look forward to receiving:

Access to Go Hilton, our Team Member Travel Program
Competitive wages with higher penalty rates than industry average
Extensive leadership and career development opportunities

EOE/AA/Disabled/Veterans

Schedule
: Full-time
Brand : Doubletree by Hilton
Shift
: Day Job
Job Level
: Team Member
Job
: Call Center and Reservations

Alice Springs, NT

Hospitality, Travel & Tourism




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