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Duty Manager

Moreton Bay Regional Council - Morayfield, QLD

Hospitality, Travel & Tourism
Source: uWorkin


As the third largest local government area in Australia and the fifth fastest growing region, the Moreton Bay Region boasts beautiful beaches and waterways, amazing manufacturing hubs and picturesque hinterland hamlets. Moreton Bay has a strong and connected community that enjoys all the traditional Jinibara, Kabi Kabi and Turrbal country has to offer within our region.

With a diverse workforce of more than 1800 team members dedicated to servicing the needs and enhancing the lifestyle of more than 469,000 residents, each team member has an intrinsic ability to impact our community. Whether you're a manager or working on the frontline, your role will make a difference - bring your expertise and join our driven team today.

This role sits within our Property Services Department which manages Council's commercial property portfolio and Regional Leisure Venues. The department seeks to maximise commercial returns to the Council through the acquisition, leasing, and disposal of properties, and management of assets including Aerodromes, public swimming pools, the Queensland State Equestrian Centre, Redcliffe Entertainment Centre, Morayfield Sport and Events Centre, and caravan parks. The Department employs approximately 65 positions and manages an annual operational budget of approximately $21M, with revenues in excess of $10m.

About our opportunity

We are welcoming a new Duty Manager to join our leadership team at the Morayfield Sport and Events Centre (MSEC)!

MSEC is a dynamic and busy multi-purpose venue, comprising of five indoor timber sprung courts, a large indoor event space, meeting rooms and an onsite cafe that can be hired to facilitate and cater events and activities for over 3000 people, 7 days a week.

The Duty Manager position will be responsible for overseeing the daily operations of the venue and delivering and maintaining quality customer services and positive experiences for all clients, patrons and vendors. This includes being responsible for the following duties on a day to day basis:

  • The daily venue operational procedures in accordance with centre checklists, briefing notes and industry guidelines;
  • Providing exceptional leadership, direction and support to the Centre Services team including relevant training of staff as required;
  • Coordinating all routine kiosk services, including the preparation and service of food and beverage, in compliance with food and liquor license obligations;
  • Delivering outstanding customer service to venue staff, customers, patron and contractors;
  • Fostering a positive working environment and leading by example;
  • Developing self and others with a positive attitude; and
  • Acting as a Responsible Manager of a Licensed Venue (when required).
The Duty Manager position will be employed on a casual basis across a 7-day roster with late night shifts. It is anticipated hours will average between 10 & 25 per week, however this is subject to change based on demand and the working environment.

About you

We're looking for a motivated team leader who finds it easy to build and maintain positive relationships with all people you meet! You will have a demonstrated ability and willingness to partner with other Duty Managers and lead a team of Centre Service Attendants to coordinate and deliver activities & events with enthusiasm and exceptional customer service.

In addition, you will have experience and personal attributes that complement the following:
  • A supervisory role within a sports, recreation, hospitality or events facility;
  • Leading, coaching & supporting team members in operational tasks and processes;
  • Prioritising multiple tasks and coordinating teams in a busy environment;
  • Taking a hands-on approach to physical tasks required to open/close the venue and prepare spaces for activities and events;
  • Using initiative to develop and apply solutions to operational challenges and issues; and
  • Monitoring compliance and undertaking risk management processes in line with health and safety requirements.
You will be comfortable and flexible to work a 7 day roster with early start and late finish shifts, including weekends and public holidays. You will also hold the following requirements or be able to obtain prior to commencement:
  • Paid Queensland Working with Children Blue Card
  • RMLV certificate
  • Apply First Aid Certification
  • Food Safety Training certification
  • Approved Manager Licence
If you have background or currently working towards a qualification in sport, hospitality, event or venue management, then this is the perfect opportunity for you!

The Details

Term: Casual

Award/Level: Qld Local Government Industry Award (Stream B) - Level 7, Schedule 4 of the Moreton Bay Regional Council EBA4 Certified Agreement

Location: Morayfield Sport and Events Centre
  • $38.74 per hour (including casual loading) + super (9.5%)
Why join the MBRC Team?

Aside from an opportunity to build a rewarding career within a diverse and growing organisation, we offer a range of team member benefits including:
  • Discounted Health Insurance.
  • We are proud to offer opportunities to develop your career within a local government organisation and our team members are encouraged to undertake study for career development in their area of employment under our Study, Training & Research Scheme (STARS).
  • Generous employer and employee super contribution scheme.
Position Description

How to Apply

Click on the 'Apply' button below to complete your online application. Please upload your current resume that demonstrates how you meet the requirements of this role.

To obtain further details please contact our Careers team at .

Advertised: 16 Apr 2021

Applications close: 26 Apr 2021 23:55

Moreton Bay Regional Council

Morayfield, QLD

Hospitality, Travel & Tourism


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