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Mahogany Receptionist

Crown Melbourne Limited - Melbourne, VIC

Hospitality, Travel & Tourism
Source: uWorkin


Full Job Description
(Job Number: MEL11109)


We have multiple opportunities available for service focused and motivated individuals to join our Mahogany Reception Team on an ongoing casual and full time basis.
This is no phone based desk job! Reporting to the VIP Customer Service Manager, you will play a critical role in being the first point of contact and essentially the face of the Mahogany room for all VIP and VVIP guests. You will be required to provide guests with a level of service that exceeds their expectations whilst getting the chance to work very closely and support our VIP Hosting Team.

In this role, you will:
Meet and greet members and guests to the Mahogany Room
Ensure member-only access to the Mahogany Room at all times, and that patrons adhere policies and procedures around entry to the room
Assist with membership and registration enquiries
Update player information in Crown systems as required
Assist with constant monitoring of the cleanliness and aesthetics of the room, and taking action where required

What we look for in our Mahogany Receptionists:
Excellent communication skills, both written and verbal
Proven track record providing exceptional customer service to high end VIP customers
Language skills in Cantonese or Mandarin would be desirable but not essential
Be comfortable standing for long periods of time
Ability to work in a smoking environment
Proven conflict management skills
Immaculate presentation and grooming standards
Able to work within a team environment as well as autonomously
Sound knowledge of Microsoft Office products
Ability to work across a 24/7 rotating roster

Why join Crown:
Working at Crown is a truly wonderful experience where youll be surrounded by inspiring people, amazing opportunities and incredible experiences no day is ever truly the same!
The benefits of working for us are countless - to name a few we offer you!
Free meals while on shift at our buffet restaurant
High quality uniforms, laundered by Crown before every shift
Easy access to public transport and discounted parking on site
Discounts across our retail shops, restaurants - the list goes on!

If you want to be part of this exciting team and have the required experience then please submit your resume by logging into Crown Careers.

As part of Crown’s workplace inclusion and diversity strategy, we strongly encourage applications across all cultural backgrounds, genders and abilities

Applications close midnight Sunday 18th April 2021.

Job Gaming
Primary Location Melbourne
Position Status Various

Melbourne, VIC

Hospitality, Travel & Tourism


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