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Night Duty Manager

Hyatt Regency Perth - Perth, WA

Hospitality, Travel & Tourism
Source: uWorkin


Full Job Description
About Hyatt Regency

Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax.

About the Role

Reporting to the Front Office & Housekeeping Manager, you will be responsible for the smooth and efficient running of the overnight activities of the dynamic Front Office Team and Hotel, connecting with people so they can be their best. A good understanding of multi-tasking and caring for our guests will ensure your shift is full of exciting challenges.

This varied and dynamic role provides a chance to develop your professional Front Office career within an international company; either in Australia or overseas.

Main Responsibilities

Supervise all services offered in the Front Office Departments and ensure they are carried out with the utmost efficiency and courtesy.
Ensure quality guest service is provided including attending to guest enquires, requests and complaints, prepare and meet VIP guests and ensuring all associates demonstrate professional attitudes and behaviours at all times
Ensure that all colleagues are constantly updated on accurate hotel information (e.g. Promotions, Events)
Assist the Front Office Manager with the financial aspects including budgets, payroll, profit & loss reports, sales analysis, cash-flows and credit facilities
Liaises with departments on daily overnight operation


Front Office experience in a busy five star hotels is preferred
Proven experience in supervising, motivating and training others would be an advantage.
Ideally a relevant degree or diploma in Hospitality or Tourism management.

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at www.perth.regency.hyatt.com and @perth.regency.hyatt.

If you are looking for a fulfilling career, apply now.