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Duty Manager

Bankstown Sports - Baulkham Hills, NSW

Hospitality, Travel & Tourism
Source: uWorkin


We are currently seeking hard-working and enthusiastic Duty Managers to join the dynamic team at Baulkham Hills Sports Club. 

Baulkham Hills Sports is an associated venue of Bankstown Sports Club which is one of NSW's largest and leading reputable clubs and is a proud supporter of the local community. Members and patrons are drawn to our club; as they enjoy a great atmosphere, excellent dining options and exceptional service. 

The venue has on offer a 100 seat restaurant, events centre, lounge and gaming. The Gallery restaurant boasts a wide range of dishes to suit all tastes with an array of daily and weekly specials. 

About the Role

We are currently seeking a dedicated and motivated full-time Duty Manager to join the management team at Baulkham Hills Sports. Reporting to the venue manager, you will ensure customer service excellence, employee engagement and development, effective cost controls and innovative strategy development. This is a busy and hands-on position and will require an individual who will lead by example and contribute to the success of the club.

Key responsibilities include:

  • Demonstrating and encouraging our culture values which include, 'Can do attitude', Team player and Surprise and delight. 
  • Creating a work environment that promotes teamwork and recognition
  • Ensure the provision of customer service excellence to members and guests
  • Leading, developing and motivating staff
  • Performance management
  • Ensure compliance with Federal, State & Local laws and regulations
  • Manage compliance with RSA and RCG on the premises
  • Work Health & Safety responsibilities
  • Handle all escalated customer queries and complaints

About You

As someone with previous experience in the hospitality or a customer related industry, you will possess a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with customers and will have impeccable grooming, presentation and communication skills.

Essential Criteria:

  • Demonstrated leadership skills
  • Tertiary qualifications in Management or Hospitality (preferred)
  • Previous Experience as Duty Manager (preferred)
  • Demonstrated experience in food service, bar and gaming operations
  • Knowledge of aspects of compliance with relevant legislation
  • RSA, RCG competency cards are essential
  • Experience in conflict resolution and employee engagement
  • Proven ability to performance manage employees while maintaining a healthy workplace
  • Proven ability to deal with a diverse business base with a strong customer focus
  • Effective time management and organisational skills
  • Immaculate personal presentation and service
  • Working rights in Australia
  • You must be able to work a rotational roster; days, nights and weekends including public holidays

About the Benefits

  • Career development - we love to promote internally and between clubs
  • Training - ongoing training opportunities are provided
  • Parking - free, secure car parking (plus a discount on car washes)
  • Health & Wellbeing Program
  • Rewards & Recognition - you'll have access to generous rewards and recognition program

How to Apply

Please submit a resume and a cover letteroutlining your suitability for the role matched against the responsibilities and essential skills and qualifications contained in the position description. Please submit a cover letter and resume with your application

If you are ready to take on a new challenge, are passionate about hospitality and customer service and are someone who realises the tremendous opportunity that this role offers, we want to hear from you!

Apply now!

Baulkham Hills, NSW

Hospitality, Travel & Tourism


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