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March

It Helpdesk Manager

Hamilton Island Enterprises - Hamilton Island, QLD

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Situated at the heart of the Great Barrier Reef, amongst Queensland’s Whitsunday Islands, Hamilton Island is one of Australia’s most spectacular holiday destinations. Home to a 1200 strong community and with a corporate office in Sydney, Hamilton Island Enterprises offers a career opportunity for an IT Help Desk Manager.

Culture & Benefits

Save money with subsidised furnished staff accommodation

Staff perks - discounts on restaurants and activities!

Fantastic work culture and supportive community

Walk to work - forget city traffic

Enjoy living and working on the doorstep of the Great Barrier Reef!

About the Role

You will be living and working on Hamilton Island and reporting directly to the General Manager of IT who is based in Sydney and you will be the main contact specifically with Key stakeholders. You are a customer-focused professional who will utilise your exceptional organisational and communication skills to lead a team of 5. You have a solid working knowledge of IT to guide the team, but where you shine is in your Exceptional Customer Service and you have proven experience in a customer service management role.

Your IT knowledge is sufficient in building test scripts, testing, UAT assistance, go-live assistance, archiving and decommissioning. You have worked with call logging software and participated in implementing new functionality, upgrades, expansions and decommissioning of systems, infrastructure and data to meet business requirements.

You will use your prioritisation skills to delegate tasks and responsibilities to your team to ensure the timely resolution of all cases in the Help Desk queue whilst working with the business to identify, improve and enhance operational procedures.

You will manage rosters and participate in a 24 hour on call rotating roster. You will set performance tasks and conduct interim and performance reviews. Your intuitive nature and your hands-on ability to ‘get things done’ will motivate staff and ensure a close working relationship with internal and external clients.

About You

Essential Qualifications

an Current Driver's Licence

Degree qualified in a related discipline

Minimum 5 years management experience in IT Help Desks or Call Centre environments

Apply now to progress your career in paradise!

Click "apply" or visit www.hamiltonisland.com.au/careers

Like us on Facebook https://www.facebook.com/HIERecruitment

Follow us on Linkedin www.linkedin.com/company/hamilton-island

Hamilton Island, QLD

Hospitality, Travel & Tourism




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