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February

Area Supervisors

Greenbank RSL - Browns Plains, VIC

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

Work close to home, with free parking on site!Enjoy a varied and challenging positionTake advantage of generous staff benefits Greenbank RSL has an exciting opportunity for motivated, committed and energetic supervisors to join our team!

About us ... As a leading entertainment venue in SEQ, Greenbank RSL encompasses a 300 machine gaming floor, Gardens Café, Grange Buffet, multiple function rooms, Wild Poppy Bar, Entertainment Lounge and fully supervised Kids Club Room which have brought this venue to a whole new level.

Partnered with 5 star customer service, our members and guests will receive a customised experience upon each and every visit.

About the Role … As an area supervisor, you will be responsible for:- maintaining and developing relationships with members- contributing to event & promotion implementation - providing direct feedback to management - maximising the patron satisfaction levels by driving service standards - team performance & training- ensuring compliance with liquor & gaming regulations while also providing support & harm minimisation strategies.- managing and leading the efficient and effective running of your area Your role will be to enhance customer service, achieve individual and team KPIs, meet financial targets and coach and motivate your team.

Role

To be successful in this role you would need to possess the following

A front of house, hands-on role, you will bring proven experience of floor operations including cash handling, staff management, a decisive personality and the ability to communicate with a diverse membership demographic. An eye for detail and a clear understanding of compliance and necessary legislation is imperative. About you … As someone with previous experience in the hospitality or a customer related industry, you will possess a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with customers and will have impeccable grooming, presentation and communication skills. As a member of our team, you will have the skillset to work both independently and in a team environment. You will also need to have a flexible approach to a rotating roster, 7 days per week, including public holidays.

Essential skills & competencies:Demonstrated strong leadership skillsKnowledge of aspects of compliance with relevant legislationProven ability to coach employees of all levels and abilitiesProven ability to deal with a diverse demographicAbility to improve communications and form strong customer relationsEffective time management and organisational skillsImmaculate personal presentation and serviceExperience and Qualifications:Previous experience (minimum 2 years) in a similar roleResponsible Service of Alcohol certificate essentialCOVIDsafe - Work Training for Dining In certificateDemonstrated experience in hospitality environmentExperience in conflict resolution and employee engagementWorking rights in Australia If you are ready to take on a new challenge, are passionate about customer service and recognise the tremendous opportunity that this role offers, we want to hear from you! Simply complete the application process by clicking the Apply Now button and we’ll be in touch.

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Browns Plains, VIC

Hospitality, Travel & Tourism




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