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13

February

Night Manager

Doubletree by Hilton - Darwin, NT

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

Work Locations
:
DoubleTree by Hilton Esplanade Darwin
116 Esplanade
Darwin 801

About the role

As the Night Manager, you will be responsible for engaging with guests from arrival to departure, providing exceptional night-hour services and timely responses to guest requests. The position has a Front Office focus but also has responsibility for overall hotel operations in the absence of Functional Managers, including but not limited to the following tasks:

Manage and take full responsibility for the hotel in the overnight hours
Handle guest requests, inquiries and complaints
Complete Night Audit duties
Ensure all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out
Maximise room occupancy and sales revenues through up-selling techniques that promote the hotel services and facilities
Understand and demonstrate correct procedures regarding credit cards and cash in accordance with the hotel credit policy
Monitor Guest satisfaction reports and implement actions to improve results

What are we looking for?

Minimum 1 year previous experience in a similar position within a hotel
Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
Excellent leadership, inter-personal and training and development skills
A passion for delivering exceptional guest experiences
Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
Well-presented, organised and have a calm personality

What will it be like to work for Hilton?

At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute and in 2019 Hilton ranked #3 across all industries. You can also look forward to receiving:

Access to Go Hilton, our Team Member Travel Program
A competitive salary and benefits package
Extensive leadership and career development opportunities

EOE/AA/Disabled/Veterans

Schedule
: Full-time
Brand : Doubletree by Hilton
Shift
: Full Availability
Job Level
: Manager
Job
: Guest Services, Operations, and Front Office