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Duty Manager

Doubletree by Hilton - Alice Springs, NT

Hospitality, Travel & Tourism
Source: uWorkin


Work Locations
DoubleTree by Hilton Alice Springs
82 Barrett Drive
Alice Springs 870

This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.

About the role

Leading the way with your passion for Hospitality and Customer Service you will be responsible for mentoring and coaching the team of Guest Service Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service. Reporting to the Front Office Manager, you will enjoy working as part of a team in a fast-paced environment, on a rotating shift basis.

What will I be doing?

Assist the Front Office Manager with the management and support of daily Front Office Operations
Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
Handle guest requests, inquiries and complaints promptly
Handle any management issues or emergencies that arise, record and resolve as necessary
Maximise sales revenues through up-selling and marketing programs within the department
Maintain knowledge of hotel products, services, policies and emergency procedures
Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
Complete projects that drive our KPI’s

What are we looking for?

To be successful in this role, you should have a positive attitude and the following experience and skills:

A minimum of 1 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
Excellent leadership, inter-personal, training and development skills
A passion for delivering exceptional guest experiences
Computer literate
Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
Well-presented, organised and calm personality

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


: Full-time
Brand : Doubletree by Hilton
: Full Availability
Job Level
: Supervisor/Team Leader
: Guest Services, Operations, and Front Office

Alice Springs, NT

Hospitality, Travel & Tourism


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