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11

February

Concierge, Valet & Guest Services

Hotel Indigo - Brisbane City, QLD

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

Hotel Brand: Hotel Indigo
Location: Australia, Queensland, Brisbane

Job number: EMEAA19801



About Us

A little curiosity can take you anywhere. So, at Hotel Indigo®, we do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Where every day brings new discoveries, fresh experiences, and unexpected ideas. And just like our hotels, no two colleagues are the same. So we’re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighbourhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests.



Your day to day

Guest experience • Make sure our guests always get a warm welcome and a sincere farewell. Always use the guests name. • Support any needs on arrival, valet park the cars as per SOP. • Provide hotel guest services, room service delivery and any concierge requests. • Ensuring the lobby and guest areas look their best and are kept clean and tidy. • Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognise and record guest preferences • Resolve guest issues and use their feedback to improve guest satisfaction • Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants • Make great guest relationships in a very short space of time Deliver True Hospitality at every oppportunity



What we need from you

• At least two years ‘experience in an upscale hotel / equivalent environment as a Concierge or related discipline • Fluent English and local language is essential; any additional other languages would be great. • Drivers licence, both manual and automatic. • RSA and Food hygiene • Fitness – the role will require lifting luggage in and out of cars, pushing & pulling trolleys, carrying trays and guest items to the rooms. • Knowledge of the local area to provide recommendations to the guests. • Effortlessly meet the diverse cultural needs of guests from around the world



What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start with IHG, be involved and grow. So, whoever you are, whatever you love doing, bring your passion to IHG and we'll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Brisbane City, QLD

Hospitality, Travel & Tourism




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