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Rmg Team Leader

Bluestone Group - Sydney, NSW

Banking & Finance
Source: uWorkin


RMG Team Leader

Posted: 13/01/2021

Closing Date: 03/02/2021

Job Type: Permanent - Full Time

Location: Sydney, NSW

Job Category: Banking and Financial Services

About us

Bluestone is a fast-growing lender specialising in residential home loans. We have a team of over 290 professionals across Australia, New Zealand and the Philippines. We help people with a variety of financial needs, whether they are looking to refinance, purchase homes or invest in residential property.

When it comes to our team, we place equal importance on personal qualities and technical ability, and provide continuous learning opportunities to help our people make their ambitions reality. With smaller teams and a flat structure, its easy to fit in with our close-knit gang from the first day. Our values reflect how we think, act and build trust with our colleagues and customers. Above all, we value transparency, ownership, enterprise, commitment and collaboration. These principles allow us to thrive as a team and support others in their journeys to grow and develop.

Job Description

About the role:

This role supports the Operation Manager in successfully running BAU for the RMG Function. This role will ensure that RMG runs efficiently while adhering to contractual SLA and risk management control requirements.

A typical day for you looks like:

* Daily allocation of work across RMG Servicing, Settlements and Collections staff - ensure the equal allocation of work tasks for Servicing and Collections is completed daily,
* Stakeholder engagement with Aussie and CBA - To build and maintain a strong relationship with Ausse, CBA and RMG by maintaining stakeholder engagement.
* Servicing and Collections reporting across RMG collections and Servicing - send, create or run reporting for RMG Servicing and Collections where needed.
* Daily Team huddles - ensure daily team huddles are completed with Servicing and Collections to set daily expectations
* Attend Leadership whiteboard daily and deliver required data for Servicing and Collections - ensure all required data is available for the morning TL huddles and the resourcing calculator is completed daily as well as processing timings reviewed on a quarterly basis.
* Monthly Team meetings - monthly, quarterly and annual reviews to be completed. Performance, expectations and development to be discussed with staff Monthly
* Staff engagement - maintain a high team engagement through social activities and by building relationships.
* Feedback and performance management for existing staff - any performance issues to be managed and feedback to be given where required.
* Create a high performing team - ensure all contractual requirements and SLAs are met daily.
* Staff Development planning and coaching - to ensure staff development is being applied where required.
* Process enhancements and documentation - to look into our current processes across RMG Servicing and Collections to identify process efficiencies and improvements
* Ensure all RMG risk controls are completed - ensure daily, weekly, monthly and Quarterly RMG risk controls are being adhered to.
* Assisting the Operations Manager where required - there may be other tasks delegated to you by the Operation Manager when required.
* Action of payment for POL RMG and BST ER invoices - to ensure all RMG and BST ER invoices are paid and up to date

Desired Skills and Experience

Skills & experience youll bring to the team:

* Previous experience as an Team Lead or Team Manager in an Operations role within financial services
* Experience in a Lending environment and specifically with Servicing and Collections would be highly advantageous
* Strong written and verbal communication Skills

* Strong stakeholder engagement

* Strong organisational skills
* Experience with Key Risk Control management
* Experience in providing coaching and feedback to staff.

So, why would you want to work for us?

* Ace your work-life balance with WFH options
* An awesome office in the city
* Lots of social events to get involved in remotely
* Fortnightly CEO Update with team drinks
* Gym membership discounts
* Great people to work with and learn from every day
* Modern technology & resources to use
* Great training options to further your career & development
* Monthly massages when COVID allows
* Paid parental leave
* Study Assistance