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Front Office Receptionist / Guest Services Agent

Argus Accommodation Darwin - Darwin, NT

Hospitality, Travel & Tourism
Source: uWorkin


Front Office Reception

Guest Services Agent

Offering two unique and stylish Darwin CBD properties, Argus Apartments and Argus Hotel. Argus Accommodation welcomes every guest, from the astute business-person to couples and small groups, to intrepid travellers looking for a lifetime experience.

Argus Accommodation Darwin is seeking a highly motivated Guest Services Agent for front office reception. Experience is essential for a regular roster on a permanent basis. Varied shifts including weekends a must.

This is a permanent position with full-time hours offered to the right applicant.

Key Attributes

The right applicant will possess the following;

  • Front Office Reception experience using RMS or similar PMS software
  • Driven customer service excellence
  • Exceptional communication skills
  • Strong work ethic
  • Team focus attitude
  • An ability to work well under pressure and multitask
  • Strong personal initiative and maturity
  • Consistently punctual and reliable
  • Pride in personal work performance
  • Professional presentation
  • An ability to work autonomously, strictly following procedures and directives
  • A friendly and proactive approach to the workplace and in resolving any issues
  • Excellent time management skills
  • A "can-do attitude” with a smile!

Key responsibilities

Undertaking all aspects of front office reception including;

  • Friendly and professional facilitation of daily arrival and departure of our guests
  • Attending to various guest needs, requests and enquiries
  • Manage reservation enquiries and sales
  • Promoting the Argus brand and Darwin region
  • Administration and cleaning duties as required
  • Monitoring the building security
  • A variety of guest related and front office duties
  • Finalising and balancing accounts and daily shift reports
  • Night audit reconciliation and processing including accurately identifying any discrepancies between revenue and payments

Experienced applicants will have a distinct advantage however, those with proven customer service experience and an ability to quickly adapt to the relevant systems and procedures, may be considered. A reliable method of out of hours transport is anticipated, availability for night shift a must. Immediate start.

Please submit both your current CV and a cover letter outlining your suitability for the position and at least one current professional reference contact.

Reception operates 24 hours a day 7 days per week so it is important you are willing to be flexible and assist to relieve various leave when and where possible.

Expected Start Date: 08/02/2021

Job Types: Full-time, Permanent

Salary: $45,000.00 – $55,000.00 per year


  • Employee discount


  • Rotating roster
  • Shift work

Supplementary Pay:

  • Penalty rates


  • customer service: 1 year (Preferred)
  • Front Office Reception: 2 years (Required)

Work Eligibility:

  • Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Preferred)

Work Remotely:

  • No