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Guest Service Attendant

Journey Beyond - Alice Springs, NT

Hospitality, Travel & Tourism
Source: uWorkin



About the business

Journey Beyond is a national business focused on bringing Australia’s unique and iconic experiences to life. Australian-owned, Journey Beyond has a growing national footprint, and is fast positioning itself as one of the largest experiential tourism businesses in the country.

Our aim is to take our guest beyond, to ignite their imagination and to transform amazing into breathtaking.

About the role

The guest service role will be responsible for providing a range of high-quality services and experiences to our guests at the Alice Springs Terminal including; guest arrival and check-in, terminal experience and departure. The role will be the main point of contact for guests and will personally ensure special requests are accommodated and service queries addressed.


Key requirements of the role include but are not limited to the following:

  • Check-in and receipt of luggage for loading on-board
  • Provide arriving and departing guests with high quality concierge services, including check-in duties
  • Service of guests in the main terminal (food, beverage and guest enquiries)
  • Managing the Souvenir and Merchandise area and Café (includes cash handling, taking orders, serving coffee/food)
  • General administrative duties to support guest bookings
  • General housekeeping duties

All successful applicants will require flexibility with their working hours. The individual will be required to perform some lifting duties, including regular light lifting of supplies and materials, and be required to lift luggage during check-in services. The role will require long periods of time on your feet as well as sitting.

A uniform will be provided to maintain professionalism and the highest standard of personal presentation in line with our company personality.

Candidates with previous experience in either Hotel Concierge Services or Hospitality Customer Service are desirable.

Alice Springs, NT

Hospitality, Travel & Tourism


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