WESTS ENTERTAINMENT GROUP

Are seeking to employ a supervisor to work between our three venues in Tamworth.

 Duties will include:

• To provide a high level of service to patrons

• The venues are to be supervised to comply with all company standards. All WH&S, Gaming and Licensing regulations must also be strictly adhered to, providing a secure environment for members and team members
• To achieve goals set by company policies
• To maintain all standards set by the Group

Overall Job Purpose:

• To oversee the operations of the bar,cellar,gaming,reception and catering departments of the venues
• Responsible for the efficient, courteous service of beverage,food and gaming within the venues
• To provide knowledge and details of all active promotions to other team and to be aware of all upcoming major events to disseminate information to others
• To attend weekly meetings of all supervisors and managers, in preparation for upcoming weeks functions and promotions.

Duties & Responsibilities:

• The club supervisor is responsible for the overall supervision of staff during their shifts
• The duties encompass customer service and the supervision of member and patron behavior
• Relief of floor staff for meal breaks
• Replacement rostering for staff where necessary
• Supervision of tills and cash handling
• Responsibility and accountability for the operation of a safe from which all monies are allotted to bars, catering, reception, gaming TAB and Keno.
• Responsibility for locking and securing the club premises
• Ensuring all function areas of the club are prepared for the arrival of patrons for seminars, meetings, weddings etc at the commencement of the shift.
• Responsible for the delegation of staff to areas to ensure a clean, safe, professional image of the venue

Essential

• Must possess excellent communication and organizational skills. A minimum of three years customer relations experience, with progressive supervisory experience.
• Must be familiar with and able to operate computers, printers, multi-line telephones, digital cameras and microphones
• Must be able to resolve customer complaints in a timely manner
• Proficient in all areas bar, cellar, gaming, TAB/Keno and reception duties with a proven background