Client Service Co-ordination Role - Based At Newstead

PROGRAMMED SKILLED WORKFORCE

Brisbane Grove, NSW

Posted 9/29/2020

  • Electrical Company

  • Temp ongoing role

  • $36 per hour
  • Work locally at Newstead

We are currently recruiting for a Client Services Coordinator based in Newstead. The client services coordinator will work across a number of disciplines, to support and facilitate the customer service operations, ensuring timely completion of works and complete management of work orders.

About your new role:

  • Provide a high level of customer service both operationally and administratively
  • Ensures all operational activity and practices are completed in a timely manner and in line with policies, procedures and legislative requirements
  • Drive and encourage compliance in line with customer contractual service requirements
  • Responsible for the delivery of mandatory documentation to customers within the required timeframes
  • Manage customers expectation through frequent, accurate and timely updates through direct contact
  • Coordinate and assign technicians best suited by skillset to work requests, with emphasis on the priority and requirements of the customer
  • Coordinate processing and approval of all requests for labour, materials and equipment required in a timely manner to ensure there are no delays to the customer
  • Establishes and manages plans relating to scheduled maintenance in line with contract requirements, timeframes and budget.

About you:

  • Sound understanding of the operational requirements of contract delivery through to invoice processing.
  • Advanced Excel and Word Computer skills
  • Able to clearly articulate the requirements in common language to technicians to align expectations
  • Able to provide accurate contract information for on-boarding of new contracts; for and to assist in measuring performance compliance targets
  • Demonstrated experience in D365 platform
  • Demonstrated experience in delivering high quality customer service and communication

Click on the APPLY NOW link to submit your application. We look forward to hearing from you!

QLD Licence- LHL-02514-D2P2F

To view and apply for this job on the web visit:

https://www.hospitalitytourismjobs.com.au/job/14342830