Customer Service Roles Available - Modbury

Datacom Connect Pty Ltd

Adelaide, SA

Posted 9/29/2020

No prior contact centre experience required
Highly rewarding and valuable training provided
65 x Permanent full time and part time positions available

No prior contact centre experience required
Highly rewarding and valuable training provided
65 x Permanent full time and part time 5ositions available

The Role

As a Customer Service Representative at Datacom, you will be providing essential services to the Australian public on behalf of our Australian Federal Government clients. Every customer interaction is unique and you will impart your passion for problem solving and superior customer service and use empathy to deliver optimum outcomes and service for the customer.

This role operates in a fast-paced team environment and works to meet key performance indicators that are focused on quality outcomes for customers, delivered with efficiency and a smile.

About you

Possess exceptional customer service skills
Proficient verbal and written communication skills
Ability to identify customer needs and provide appropriate solutions
Intermediate computer skills and typing 35wpm
Able to effectively manage sensitive customer interactions
Due to Federal Government security clearance requirements, Australian Citizenship is essential
The Benefits

Datacom offers its people the ability to make a real difference, and develop their careers within in a supportive and rewarding environment
Datacom offers options for you to interview virtually
Best in class rewards and recognition program, including awards and corporate retail discounts on tap
Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide you with career growth within our great organisation. Opportunities for development include: Leadership, Business Analytics, Administration, HR & Recruitment and IT
About Datacom

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

We have over 6,500 people across our global offices and generate an annual revenue of over AU $1.1 billion annually. This makes us one of Australasia’s largest professional IT services companies. We are committed to hiring, developing and promoting diverse talent.

Datacom has extensive expertise in the operation of contact centres, data centres, engineering and application management, as well as payroll and customer service design and operations.

We are local at heart, yet world-class in capability.

Our operating hours are Monday to Friday between 7:30am and 7:30pm on a rotating roster.

Permanent full time and part time roles available.

If you’re looking for meaningful employment with genuine career progression, training and development, Datacom would love to hear from you!

To view and apply for this job on the web visit: