Guest Service Agent

Simply Hired

Perth, WA

Posted 5/23/2020

Job Title

Guest Service Agent

Job Description Summary

About the Role

You will play an active role in creating an exceptional resident and visitor experience for one of our key and reputable clients. You will be an individual that cares deeply about the level of interaction provided to residents and available to provide help and support to building users with a positive attitude.

Job Description

About You

Experience in reception, hotel, concierge, front line information exchange, workplace or facilities-related roles.
A pleasant phone voice and excellent verbal and written communication skills is a must
Displays professional, neat and tidy appearance and dress sense
Organization and attention to detail required
Must be able to work in a fast paced, high volume environment
Flexible with shifts times & be able to work in different work environments when required
proficient in Basic to intermediate Microsoft Office Suite
Positive attitude and be comfortable in providing customer service to a diverse population

What You Will Do

Ensure a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with incoming residents, guests and vendors
Answers and screens all incoming internal calls in a professional manner
Manages visitor badges and maintains appropriate visitor records
Is actively visible in the reception area and always accessible to the customer via phone
Maintains guest registration logs via electronic guest management system
Schedules, organizes and assists with event and meeting room reservations
Understands and adheres to all safety and security protocols
Reviews internal work orders and reports service requests through building work order system.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Being part of a growing global company;
Career development and a promote from within culture;
Access to one of the worlds largest learning libraries

If you're interested in long-term career growth with an industry leader and working within a highly engaged team then APPLY NOW!

Please note all successful applicants will be required to undergo a national police check and medical check.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

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