Customer Service Team Leader - Waterworld Aquatic Centre, City Of Tea Tree Gully


North Bondi, NSW

Posted 2/15/2020

  • $78,116- $83,317 per annum + 9.5% super
  • Full time – Two year fixed term contract
  • Excellent employee benefits and opportunities

We are a progressive Adelaide-based council with a strong reputation for innovation and service excellence. We strive to support our community, stimulate our economy and create a more liveable, vibrant and accessible city; a city which prospers because our people are there making it happen.


Waterworld Aquatic Centre is seeking a highly motivated, team orientated and experienced Customer Service Team Leader. You will manage all aspects of customer service including front of house membership, sales and function enquiries, and a busy café.


You will be experienced in setting and monitoring KPIs to ensure your team are efficient, achieve set targets and meet the community's expectations.

You will be self-motivated, have a high attention to detail and have experience with working with Point of Sale systems.

Your role will also assist with the Duty Management responsibilities of the Centre including pool lifeguarding, pool water quality testing and monitoring and pool plant room activities. If not already held, we will support you in your commitment to obtain lifeguard, pool plant and water testing qualifications.

This position operates on a seven day roster including weekend, early morning and evening work and reports directly to the Facility Manager Waterworld Aquatic Centre.

As a Customer Service Team Leader you will:-

  • Lead, coach and develop your team
  • Have exceptional communication, team work and customer service skills
  • Proven track record in Process Improvement, Decision Making, Managing Process Change and Achieving Targets
  • Improve and maintain high levels of productivity & efficiency
  • The ability to multi-task and prioritise
  • Participate as a Duty Manager of the Centre as required
  • Build relationships with after sales, and field service representatives
  • Ensure Café operations meet all health guidelines and standards
  • Manage a Point of Sale area and ensure cash management policies are adhered
  • Processing of accounts receivable invoices in accordance with Council's guidelines
  • Responsible for regular stock control and reordering of merchandise for the retail/cafe area
  • Primary point of contact for customers - both internal and external


  • Current Applied First Aid Certificate
  • Advanced Resuscitation Certificate
  • Current Drivers Licence
  • Current DHS Working With Children Check (previously known as DCSI Child Related Employment Screening).


  • $78,116- $83,317 per annum + 9.5% super
  • Full time - Two year fixed term contract
  • Excellent employee benefits and opportunities

If you’re passionate, have a can do attitude and want to join a focused, visionary and community-minded organisation, we want to hear from you. By joining the City of Tea Tree Gully, you will benefit from challenge, variety and an opportunity to develop your career.


A copy of the position description can be accessed by clicking: or by copying this link into your browser. Alternatively please visit via the home page, clicking on the City of Tea Tree Gully Logo to access and downloading the document. Please first access this document, assess if you can perform the role then please address the "Qualifications, Skills, Experience and Knowledge" sections of the Position Description via a written application letter. Once complete, please return to the on-line advert and attach this application letter along with your resume via the APPLY NOW function. Please note that further screening questions will also apply which do require response. Please allow the extra time to do this as it will aid with the assessment of your application. Failure to respond to the on-line screening questions will result in an auto-decline.

For any technical assistance or enquiries of any other nature please email or phone Holly Macdonald on 08 8111 8500. Please note, applications cannot be accepted via direct email. 

Applications close Tuesday 3rd March 2020 at 10:00am Adelaide time. 

To view and apply for this job on the web visit: