Team Leader Customer Service

Moira Shire Council

Cobram, VIC

Posted 12/11/2019

Posted: 10/12/2019
Closing Date: 06/01/2020
Salary: $77,954.19 - $77,954.19
Job Type: Permanent - Full Time
Location: Cobram
Job Category: Call Centre and Customer Service

Do you have experience in leading front line teams across multiple regional locations, embracing new technology to improve the customer experience and process efficiency with a proven ability to challenge and improve process?

We are seeking a Team Leader Customer Service with:

  • excellent people management and coaching skills,
  • proven ability to negotiate and influence a broad variety of internal and external stakeholders,
  • high level process, systems and analytical thinking and communication skills,
  • proven aptitude for new technology and service platforms including social media.

As our Team Leader, you will champion the efficient delivery and continuous improvement of our customer service through our call centre, from our service centres in Cobram and Yarrawonga and increasingly through our website and social media.

Reporting to the Customer Experience Coordinator, you will need to work across Council at all levels, and have the flexibility to undertake a variety of tasks. You will need superior organisational skills, leadership experience and the ability to prioritise competing tasks is a must. You must be self-motivated with the ability to work independently as well as in a team to achieve required outcomes. Experience in a corporate customer service environment is highly regarded.

The position is based in Cobram and may involve travel to our other centres across the Shire.


Moira Shire Council is an innovative and progressive local government organisation committed to serving the needs of communities across a large regional shire located on the Murray River almost 3 hours north of Melbourne.
Extending from the iconic Barmah Forest along the Murray River our region includes four major towns - Cobram, Numurkah, Nathalia and Yarrawonga, one of Victoria’s most popular holiday destinations.
The area’s warm Mediterranean climate, appealing natural environment and location means Moira is home to agricultural, horticultural, viticultural and tourism operations. Such attractions include wineries, historic homesteads, galleries, craft shops, licensed clubs, water sports, fishing, beaches, forests, lakes, rivers and wetlands.


To apply for this position, please visit our Online Portal via the employment opportunity section on our website

Applications Close Tuesday 7 January 2019. Applicants must also address the Key Selection Criteria contained in the Position Description.

For more information, please contact Amanda Chadwick, Customer Experience Coordinator on 03 5871 9222 or email our Organisational Development Department on

Moira Shire Council is an Equal Opportunity Employer offering flexible work arrangements for employees in a family-friendly work place

Moira promotes a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal Australians, young people and people from culturally diverse backgrounds to apply.

Job Description

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