Customer Service Team Leader

West Recruitment

Sydney, NSW

Posted 9/11/2019

A global manufacturer and distribution business located in Western Sydney is seeking for a skilled Customer Service Team Leader with extensive end to end customer service leadership/management experience to lead a growing team of 5 staff.
This is an Immediate Start 9 - 12month contract paying between $75k - $85k p.a equivalents. This role is only suited for candidates with less than 2 week notice.

Role and Responsibilities

  • Manage Customer enquiries based on availability of stock, clarification of pricing, general product information and service requests
  • Manage the daily operations in Customer Operations to ensure a sustainable performance is maintained in the area of order/customer support management and fulfilment of customer orders and queries, to meet expectations.
  • Ensure compliance with local and global policies and procedures
  • Maintain and/or improve service levels to customers regarding delivery in full on time and to expected delivery date.
  • Investigating /processing /following up of credit requests, warranty requests, warehouse disputes and organising relevant pickups
  • Managing and reporting on KPI's to ensure agreed standards are kept, and wherever possible, improved.
  • Completing and following up Freight issues report/both domestically and internationally

The Successful Candidate

  • Minimum 5 years experience in a leadership role within customer service
  • Previous experience in collections or AR highly regarded
  • Ability to effectively manage difficult conversations with team members and customers
  • Strong Customer Service ethos that aligns with the company values and mission statement
  • Strong computer literacy skills with exposure to large ERP and/or CRM systems
  • High standards of honesty, integrity and professionalism
  • Demonstrated ability to work collaboratively across a business


  • West Sydney Location- Work close to home
  • Off street parking
  • Supportive Environment
  • Immediate Start!

To apply online, please click on the link below. Alternatively, to discuss this opportunity further please contact Andrea Mburuja on 02 9689 8920.

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Please submit your resume in Word format only.


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